Author Dr. Pascal Evertz

Did you know that for every euro earned, almost 70 cents are procurement costs? As a business, it is, therefore, crucial to keep costs under control. This is because the difference between costs and revenue determines the profitability of a business. Managing procurement costs contributes directly to an improvement of a company’s profitability. What is […]

Recently I attended a Service Level Management meeting. All Key Performance Indicators (KPIs) were green. But still, the customer was not satisfied. Then we’re measuring the wrong things, I thought to myself. Do you recognize that too? They also call this a watermelon SLA (Service Level Management Agreement). Green on the outside but red on […]

Within procurement, we like to use procurement categories. Or talking about procuring products or services. We are all familiar with the definition of the procurement “Procurement is everything against which there is an invoice” This definition is becoming obsolete. Procurement is much more. In our view, it represents the realization of client innovation, sustainability and […]

We often think that communication is essential for good cooperation. Of course, communication is vital. However, it is a consequence of other more important activities to focus on before starting a project, such as being transparent about who does what (tasks & responsibilities), having good planning, actively managing risks instead of shifting them and calling […]