Feb 12, 2023

The more information you have to process, the more you have to think and complex it becomes. Use the language of metrics and focus on the core of your message, preferably substantiating it with facts and figures. An example. We achieve a customer satisfaction score of 8 (scale of 1 – 10), which we measure quarterly during the contract term. Where the satisfaction score is lower, we provide an improvement plan in consultation with our customer within 2 weeks. After which customer satisfaction is again an 8 or higher the next quarter.

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